I think some places feel that since they are in a seller's market(way more buyers than suppliers) they can jerk their customers around as much as they want. There is only one Kawasaki/Suzuki motorcycle dealership within 100 miles of my town, and they are the same way. I ordered a carb rebuild kit for an '80 Suzuki 400, waited 8 WEEKS, and after seven or eight angry phone calls, the shop manager finally told me that the part was discontinued. Well, they had already taken my money, and the teenage parts counter chick refused to give me a refund on the grounds that "We don't allow returns on special order parts." Needless to say, I made quite a scene in the store trying to explain that I wasn't returning anything because I had never recieved the parts in the first place! I eventually got my money back, but it was harder than pulling teeth...
