Well, I'll give my point of view once I've read all the posts.
I don't want to go into weather Calmini has good service/whatever, but rather on the impression they give.
First of all, Heather didn't say "They don't care about Suzuki any more". Instead she says "I don't think he cares anymore". The BIG difference is in the first you are spreading false rumor. On the second, she only expresses her opinion, nothing more. When I read it, I only read an opinion, not a statement. The rest of her post goes in the same way, NOT A SINGLE STATEMENT. ONLY AN OPINION. So the response should have been something like: "your opinion is wrong, we would be happy continue with suzuki".
Seeing the response, I don't see how any serious buisness can give a response like that, a response that is seen by so many people. I mean, if I call someone stupid, I would understand that person would be pissed off and might not want to talk to me anymore. A company simply cannot answer in that way, it will loose loads of customers.
Doesn't the owner care about his "creation"? What about his staff? Seeing they might loose their job because the owner can't control his replies?
This is quite amazing
