I urge anyone who has had a bad business deal with OTT Industries to register a complaint here: https://www.bbbvan.org/file_complaint.php .

Here’s my story. I was quoted a 3 month lead time on a Kicker 2, so that’s what I based my build around. It took 8 months.  When it arrived, the front part of the case was damaged from shipping.  OTT told me they would file a shipping claim, but then they did nothing. After repeated attempts to contact them and no return phone calls, I gave up and installed the damaged Kicker 2. The first time out, and it pops from low to neutral under load. Since the shifter stays locked in low while this happens, I assume it’s a problem inside the case.  Now it’s so bad I can’t even drive down the street.  I call OTT back and they say they will send a replacement in two weeks. That was 3 months ago. Now they won’t return my phone calls. I’m out $650 for the Kicker 2, $100 in shipping, more than I want to think about in driveshafts, and over a year of my time.  This is no way to run a business. I don’t mind that it was damaged or even that they were off on their estimates of time. What bothers me is that they make no effort to correct the situation. All I get is empty promises.
Because I contacted the Better Business Bureau, there is now a file on OTT. This is what it reads:
“The BBB develops a report on a firm based on inquiry or complaint activity. The BBB has not received a sufficient volume of requests for information, nor has the BBB received any complaints on this firm to warrant the development of a report. The information provided, however limited, is presented to assist you in your purchasing decisions or for any other purpose you deem relevant. The BBB suggests you read and understand company promotional materials and contracts and check company references and licensing, where applicable.�
If more people file complaints they will generate a report that can let others know what they are getting into if they decide to do business with OTT.  You may have been screwed out of time and money as I have, but we should do our part to help protect others. I'm making this post on every Suzuki forum I can find. Unfortunately this is the only recourse I have left. Everything I've written is truthful and honest, and when OTT honors their commitments I'll post that as well. If they want to stop the bad press then they need to step up and do what it takes to make things right.

sucks to hear that man

but i got one smiley for this thread

 

Hey Joe, Id give Rockrat a call and see if he can repair it. I know he is familiar with the kicker 3, not sure about the kicker 2. His work # is 1-847-544-1823. Im sure it wont be free but an alternative none the less.

Mike

as dissapointed i am to hear about the personal trouble people have had with venders as of late, they are just that...... personal! these problems need to be addressed thru the right channels, which it sounds like you'v started. but it is not gonna help you solve your problems comming here and expressing negitive opinions. this is zukiworld, there is no constitution here, there is only the simple rules set forth by the owner, one of which is.........  there is no vendor bashing allowed on this site.

wise words..........
if i'v done something wrong tell me, if i'v done something right tell everyone!

good words to live by

jason

Locjaw is correct. There is no vendor bashing allowed on this board. Im not sure if it only applys to zw vendors or all vendors ( have to talk to the boss on that one) but probabally not a good Idea anyway.

Snip that applys here

vendor ‘bashing’ or negative information threads should be considered a thing of the past for this forum. If you are having problems with a vendor contact them directly.

I would guess this means all vendors.

This is the first paragraph of the agreement letter that you accepted to get your account. If your not sure of the rules of each forum click on the welcome thread at the top of the page. The rules of each forum are there.

Mike

If you are having problems with a vendor contact them directly.

      I agree with the non negative staement rules of the board as mentioned by the previous members. But have they ever tried to contact Ott directly? This company is pretty hard to get a hold of for a one on one talk.

out of curiosity 

why is this thread open but this one locked?
 
http://www.zukiworld.com/forum/index.php?topic=19459.0

 "wise words..........
if i'v done something wrong tell me, if i'v done something right tell everyone!"

You have no idea how many times I called. I call every day, sometimes twice a day. I leave a message once or twice a week. 

"Second, vendor ‘bashing’ or negative information threads should be considered a thing of the past for this forum. If you are having problems with a vendor contact them directly."

I'm not vendor bashing in the sense that I'm making personal attacks against these guys. I just posted what happened. Actually, Ben has been very pleasant with me on the phone - he sounds like a great guy.  I understand the moderator wants this forum to positive experiences only, but the world isn't all sunshine and roses.  I have a Suzuki vehicle with no low range and I need help to get it fixed.  Isn't that what this site is for? How else do I get the word out? I don't know, work, wheel with, or otherwise have access to other people that wheel suzukis.

Look, I don't want to sound like some whiney jerk, but I don't know what else to do. It's easy for others to post that it's no big deal, it's my problem, whatever, but how would you feel if someone screwed you out of $1000+ and a year of your time?  This is unethical.  If you saw someone getting mugged on the street would you keep walking and think to yourself, 'hey, that guy's got a personal problem, he better address that thru the right channels.'  From my experience and from reading other posts online, OTT is ripping off the Suzuki off-road community. So I am doing a positive thing with this post by trying to protect others.

I agree with Joesteak, this forum can't just be about the good stuff. I for one am glad to get information on possible problems with any vendor. Joesteak seems to be a reasonable man, and his post was articulate and written in a NON bashing, but informitive manner. If we all just rolled over and took in the you know where, when being dealt with poorly or unfairly, we might as well just drop the communicating on this forum,  adopt the language of BAA BAAA BAA, and act like the sheep we would become. Keep making noise Joesteak, don't give up. My .02$

I agree with Bentparts:

It's not bashing--it's simply relating an experience so we can all LEARN from it, so it doesn't happen to us. And to HELP us.

A guy on my trailer site recently bought a "new" Little Guy teadrop trailer. He drove hundreds of miles to pick it up, drove hundreds of miles to get it home, then discovers tons of wood rot. He makes his calls, gets no satisfaction, and he's beside himself. He spent a LOT of money, and to make matters worse, this guy tried to build his own teardrop TWICE but just didn't have the skills and he screwed up royally.

This was a beaten man, you know? The kind of experience that sours you on life. We ALL work hard for our money.

Well, he posts his story, we all contact Little Guy, and guess what?

Brand-new trailer. They pay for his hotel, gas, the works. Little Guy was shitting a BRICK at the response, and you know what? That's not going to happen again to ANYONE.

This is what the internet should be all about.

If you're interested, here's the guy's full thread. He later renamed the title  "Happy Ending" because fortunately, that web site helped him have one.

http://www.mikenchell.com/forums/viewtopic.php?t=18755&highlight=nightmare
 

unfortunatly you are all right, i'm just as upset as the next person when i'm not treated right as a consumer, but we dont own this board !! this board IS owned by a very peace loving individule and he can require us to not have any negitive threads if he wants, and we all NEED to respect this !! this place is an awesome resource, but for all positive reasons. it should must remain that way !!

jason

Jason, how about having a section of the site where members can give star ratings or some such to vendors for their customer service?  No comments, just the "data."  This sort of information is very valuable to our community, and there should be some way to get the word out in a bash-free fashion that would maintain the positive environment that we all enjoy here at ZukiWorld.

Hey Joe, Id give Rockrat a call and see if he can repair it. I know he is familiar with the kicker 3, not sure about the kicker 2. His work # is 1-847-544-1823. Im sure it wont be free but an alternative none the less.

Mike

X2

Besides, I want Rockrat to make a Kicker 2 for my GV.

Jason, how about having a section of the site where members can give star ratings or some such to vendors for their customer service?  No comments, just the "data."  This sort of information is very valuable to our community, and there should be some way to get the word out in a bash-free fashion that would maintain the positive environment that we all enjoy here at ZukiWorld.

This doesn,t soud bad to me, but no comments and maybe it could show who gave the rating so other venders could not give bad ratings (but I'm sure that wouldn't happen)

Ryan

Jason, how about having a section of the site where members can give star ratings or some such to vendors for their customer service?  No comments, just the "data."  This sort of information is very valuable to our community, and there should be some way to get the word out in a bash-free fashion that would maintain the positive environment that we all enjoy here at ZukiWorld.

kickturn, that would probably be a good idea, unfortunatly i am also just one of the masses. i'm all for finding information out about a company before doing business with them. but it's not what i want , it's about the wishes of the owner of this board. i will second your idea of a non objective and annomous way of rateing the performance of our vendors, but for there information , AND ours. the vendors need a place they can view a rating of there performance to make changes (or not) to increase the happiness of there customers, not just read smack talk and get pissd over it. if they want that they can go to pirate

jason