my suggestion is to find somewhere else to purchase if they are not responding.. last time i got through i was told go ahead and place the order online, 2weeks month goes by and nothing, couldn't get shipping confirmation or any response. finally, after a month opened up a dispute on paypal to get a response within 24hrs. was told it was my fault the item had not shipped because i did not properly add extra shipping charges, wtf, the order was accepted and billed my credit card right away, and it sure took no time to get response when paypal got in the middle of things. total ignorant service.