This is an email I got from Primedia, I cut out the important information like my order number and billing info and posted the rest.

Sorry for the delay in shipping your order but the video in which you ordered : Ultimate Adventure 2004 DVD is back ordered until 02-25-2005 please accept this as our apology for delay.
For any billing, shipping, and/or customer service questions about your order, please send an email to primedia|removethispart|@clientlogic.com, or contact us by phone at 866-601-5199, or contact us by postal mail at:
Primedia Enterprises Customer Service
P.O. Box 60
Kingstree, SC 29556